News

Oct 30, 2023

CER welcome implementation of Rail Passenger Rights Regulation

Posted: 8 June 2023 | Elliot Robinson (Editorial Assistant - Global Railway

Posted: 8 June 2023 | Elliot Robinson (Editorial Assistant - Global Railway Review) | No comments yet

The implementation of the new Rail Passenger Rights Regulation (EU) 2021/782 will offer a higher level of customer protection while ensuring the operation of rail services.

The Community of European Railway and Infrastructure Companies (CER) has welcomed the implementation of the new Rail Passenger Rights Regulation (EU) 2021/782. The regulation applies to the comprehensive landscape of rail services. As such it poses a challenge for the entire EU rail network, but one that introduces a higher level of customer protection while ensuring the continued operation of rail services. Giving passengers the confidence to choose climate-friendly rail ultimately contributes to the goals of the European Green Deal by reducing transport emissions.

The new Rail Passenger Rights Regulation establishes a more robust framework governing the interactions among rail passengers, railway undertakings, infrastructure managers and ticket vendors, surpassing the standards set for other modes of transportation. This revision introduces several key provisions, which include:

Related content you will enjoy:

CER responds to European Parliament vote on TEN-T regulation

CER publishes first progress report on implementation of its Ticketing Roadmap

Since the entry into force of the original Rail Passenger Rights Regulation in 2009, the sector has taken the implementation of the Regulation very seriously by investing significant resources to effectively meet the requirements. In view of the entry into force of the updated Regulation, CER members are ready to keep up the good work as they put in place the measures to implement the new legal framework in the best possible way.

"The paramount objective of the rail sector has always been to ensure the protection of its customers," Alberto Mazzola, CER Executive Director, said. "Amidst growing intermodal competition, today rail passengers benefit from superior safeguards compared to other modes of transportation. The industry has dedicated a lot of resources to implement the new EU requirements and meet the highest possible standards, so as to further improve the attractiveness and competitiveness of the sector."

Passenger Experience/Satisfaction, Regulation & Legislation

Community of European Railway and Infrastructure Companies (CER), European Union (EU)

Europe

Alberto Mazzola